Springboard Communications
Middletown, DE - Lagos, Nigeria - New York, NY
ph: 302-897-1659
dan
A New Interpersonal Communication Book!
YOU & OTHERS |
Second Edition2013 |
Principles and Processes of Interpersonal Communication
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DANIEL O. AWODIYA
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TABLE OF CONTENTS
SECTION ONE: Fundamentals of Interpersonal Communication
Chapter One: Communication and Interpersonal Communication Defined---------5 - 39
What is Human Communication? ------5
What is Interpersonal Communication?---------8
Understanding the Five Basic Principles of Communication------10
The Five Misconceptions about Communication------14
Why Study Communication?------19
Elements of Communication------22
Levels of Communication------28
Basic Communication Models------35
Chapter Two: Perception, Listening and Interpersonal Communication-----------40 - 66
The Perception Process------41
Perceptual Errors-------45
Improving Perception-------49
Understanding Listening------52
HURIER Model of Listening------53
Types of Listening and Barriers to Effective Listening------57--62
Guidelines for Effective Listening------64
Chapter Three: Communicating Verbally with Others----------------------------------67 - 96
The Elements of Language------70
Uses of Language------72
Forms of Language------74
Message Encoding- Language and Thought------76
Verbal Communication Styles------79
Gender and Language------80
Language Problems------83
Using Language Effectively------90
Chapter Four: Communicating Nonverbally with Others-----------------------------97 - 116
The Nature of Nonverbal Messages------98
Functions of Nonverbal Messages------99
Types of Nonverbal Communication------101
Functions of Touch------106
Vocalics------110
Pronunciation, Enunciation, and Articulation---111
Improving Nonverbal Messages------114
SECTION TWO: You and Others: Self, Conflict, and Interpersonal
Relations
Chapter Five: The Self in Interpersonal Communication--------------------119 – 150
What is Self-Concept? ------120
How Self-Concept is Developed------121
The Influence of Self-Concept on Communication------125
Characteristics of Self-Concept------126
Self-Awareness and Self-Disclosure------128
Self-Disclosure and Characteristics of Self-Disclosure ------128
The Johari Window------129
Self-Disclosure Test- and Factors Influencing Self-Disclosure------132
Appropriateness of Self-Disclosure------135
Advantages and Disadvantages of Self-Disclosure------135
The Social Penetration Model of Self-Disclosure------136
Guidelines for Self-Disclosure------138
Improving Self-Concept and Self-Awareness------141
Identity Management------143
The Nature of Identity Management------145
“Scene Kids”------146
Chapter Six: Human Emotions in Interpersonal Relations--------------------------------151 - 163
Components of Emotions------152
Types of Emotions------154
Factors Influencing Emotional Reactions------157
Guidelines for Expressing Emotions------159
Common Human Emotions------162
Chapter Seven: Building Interpersonal Relationships--------------------------------------164 – 196
Defining Interpersonal Relationships------164
The Need to Form Relationships------164
Characteristics of Personal Relationships------169
Relational Dialectics------171
Types of Relationships------173
Types of Love----- 175
Virtuous Woman------179
Bases of Human Attraction------180
Theories and Models of Relational Development------185
A Further Look at Relationship Break-Up------190
Relationship Climate: Confirming and Disconfirming Communication------192
Chapter Eight: Managing Interpersonal Conflicts-----------------------------------------197 - 221
Types of Conflict------200
Levels of Conflict------201
Negotiating Conflict------203
Conflict Resolution Methods------207
Toxic Relationships------215
Chapter Nine: Interviewing: A Specialized Interpersonal Communication------------222 - 236
Purposes of the Interview------222
The Structure of an Interview-------224
Types of Interview Questions------225
Guidelines for Handling an Employment Interview------228
Avoiding Illegal Questions------231
Learning from Successful and Unsuccessful Interviewees------233
Sample Resume------235
SECTION THREE: You and Others: Group Processes, Culture & Interpersonal Communication
Chapter Ten: Small Group Processes and Interpersonal Communication----------238 - 264
Why People Join Groups------241
Shutz’s Interpersonal Needs Theory-----241
Festinger’s Social Comparison Theory-----242
Different Types and Functions of Small Groups-----243
Sources and Types of Power-----244 - 246
Leadership/The Communication Competencies of Leaders------246
Communication Networks in Groups------247
Relevant Group Process Concepts and Member Behaviors------247
Group Task Roles-----248
Group Maintenance Roles-----248
Self-Centered Roles-----249
Group Development Process------249
Tuchman’s phases of Group Development-----250
Effective Group Problem Solving------251
Ways to Organize Your Comments during Small Group Discussions------254
Presenting Group Recommendations and Solutions------254
Developing Comm. Competencies through Innovative Group Assignment------256
Group Assignment as a Collaborative Learning Methodology-----261
Guidelines for Classroom Group Projects------263
Chapter Eleven: Culture and Interpersonal Communication--------------------------265 - 276
Culture and Interpersonal Communication-----------265 – 276
Elements of Intercultural Competence-----266
What is Culture? ------266
The Importance of Language------268
British and American Word Usage-----270
Verbal Communication Styles------271
Nonverbal Communication Styles-----272
Hofstede’s Cultural Value Dimensions------272
Appendices---------277 - 289
Index of Subjects and Key Terms-------------290-293
Bibliography---------294 - 306
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Middletown, DE - Lagos, Nigeria - New York, NY
ph: 302-897-1659
dan